Privacy Policy

1) Data Controller

Who is responsible for processing your data?

The Data Controller is IFA Retail S.A. (hereinafter “IFA”), CIF A28190551, with registered office at C/ Sepúlveda 4, Alcobendas 28108, Madrid. Email address: contacto-gdpr@grupoifa.es

2) Purposes

For what purposes do we process your personal data?

IFA processes user data collected through its websites and social media for the following purposes:

2.1) Respond to queries or complaints submitted through IFA websites or social media:

When you submit a query via our online forms or send a complaint through our contact channels (phone, email, direct message, etc.), we record it internally for proper management. If it relates to product quality, our Quality Department uses the data to investigate and provide a solution.

2.2) Allow and manage participation in contests launched through our websites or social media:

If you participate in a contest, the data you provide (identification and contact details) will be used to manage it. We only use your data to inform you about relevant updates of the contest. Each contest includes its own terms and conditions.

2.3) Send commercial communications to institutional contacts:

We use professional contact details of relevant industry staff to share information about IFA or the sector that we consider of interest due to their job position. The goal is to strengthen and maintain institutional relations. Data usually comes from events, our activity, or public sources.

IFA only contacts individuals who may reasonably be interested, always with relevant information. Communications are limited in number and recipients can unsubscribe at any time by replying, as indicated in the communication itself.

2.4) Analyze traffic on our websites:

We use aggregated information to understand website traffic and evaluate which parts best serve users. We do not sell or trade any of the information received. For more details, see our Cookie Policy.

If the data provided belongs to a third party, you guarantee that you have informed them of the contents of this document and obtained authorization to provide their data to IFA for the indicated purposes.

3) Data Retention Period

How long do we keep your data?

For queries or complaints submitted via IFA websites or social media, we keep your contact details until the issue is resolved. Once completed, we delete your identifying/contact data and only retain the content of the complaint for internal statistics and quality tracking.

For contest participation, we store your data for the duration of the contest. Once it ends, data is deleted after legal deadlines.

For commercial communications to institutional contacts, we keep your data while you hold a relevant role in the sector or until you opt out.

For website traffic analysis, we do not store personal data, only aggregated traffic reports.

4) Legal Basis

What is the legal basis for processing your data?

For queries or complaints, the legal basis is your consent to assist and respond.

For contest participation, processing is based on the contract you accept by joining, regulated by the contest terms.

For institutional communications, the basis is our legitimate interest in sharing relevant sector information to maintain institutional relations.

For website traffic analysis, no personal data is stored; only aggregated reports are obtained.

5) Recipients

Who will receive your data?

Data may only be shared with associated companies of GRUPO IFA when necessary to handle a complaint involving a partner’s product.

You may request an updated list of companies in the Group at contacto-gdpr@grupoifa.es

6) Rights

What are your rights regarding your data and how can you exercise them?

Anyone has the right to know if IFA processes their personal data.
You have the right to access your data, request correction of inaccuracies, or request deletion when data is no longer needed.
In certain cases, you may request restriction of processing, in which case data is kept only for legal claims.
You may object to processing based on your situation. IFA will stop processing unless there are legitimate reasons or legal claims. For institutional communications, you can opt out by replying to the email.
You may revoke your consent at any time.
Where applicable, you may request data portability.

You may exercise your rights by contacting us at contacto-gdpr@grupoifa.es

In any case, you may file a complaint with the Spanish Data Protection Agency (AEPD) if you are not satisfied. Address: C/ Jorge Juan 6, 28001 Madrid. Website: aepd.es.

7) Cookie Policy

Which cookies do we use?

To know which cookies we use on this website/mobile application, you can check our Cookie Policy at the following link: cookie policy